We see the journey as:
1. Define the outcome
What business result are we trying to achieve?
2. Design the process
What should the AI actually do?
3. Assign the right model
What is the minimum capability required for each task?
4. Define adherence
What behaviour is expected from the agent?
5. Set operating boundaries
How many calls, retries, tools and actions are permitted?
6. Measure actual behaviour
What did the agent really do?
7. Measure cost
What did it cost to complete the task?
8. Measure the outcome
What business value was created?
9. Continuously optimise
Can the process, model or architecture be changed to improve the cost to outcome ratio?
